Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

At Carezza Milano, operated by Alemxiasuias Tech LLC, we want our customers to be satisfied with their purchase. This Return & Refund Policy explains how returns, refunds, damaged products, and order cancellations are handled.

1. Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and unworn;

  • Be in its original condition;

  • Be free from stains, damage, odors, or signs of use;

  • Include all original tags and packaging where reasonably possible;

  • Be returned within the applicable 30-day return period.

We reserve the right to refuse a return if the item does not meet these requirements.

2. How to Start a Return

To begin a return, please email our customer support team at:

info@carezzamilano.com

Your email should include:

  • Your full name;

  • Your order number;

  • The item or items you wish to return;

  • The reason for the return;

  • Photos of the item if it is damaged, defective, or incorrect.

After receiving your request, our customer support team will review it and provide you with the appropriate return instructions and return address.

Please do not return a product to the address shown on the original shipping label or to our business address unless our customer support team specifically instructs you to do so.

Returns sent without prior approval or to an incorrect address may be refused, delayed, or lost and may not be eligible for a refund.

3. Return Shipping Costs

Unless the product was delivered damaged, defective, or incorrect, the customer is responsible for the cost of returning the item.

Original shipping charges are non-refundable unless required by applicable law or unless the return is caused by an error on our part.

We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been fully processed.

Carezza Milano and Alemxiasuias Tech LLC are not responsible for returned packages that are lost, damaged, or delivered to an incorrect address.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at:

info@carezzamilano.com

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photos or videos of the product;

  • Clear photos of the packaging and shipping label.

After reviewing the information, we may offer an appropriate solution, including:

  • A replacement;

  • A partial refund;

  • A full refund;

  • Store credit;

  • Another reasonable resolution.

We may request that the damaged, defective, or incorrect item be returned before issuing a replacement or refund.

5. Refund Process

After your returned item is received, we will inspect it to confirm that it meets the conditions of this policy.

We will notify you by email whether your return has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5 to 10 business days for the refund to appear in your account after it has been issued. Processing times may vary depending on your bank, credit card company, or payment provider.

We are not responsible for delays caused by banks or payment providers.

6. Non-Returnable Items

The following items are generally not eligible for return unless they were delivered damaged, defective, or incorrect:

  • Gift cards;

  • Personalized or custom-made products;

  • Products marked as final sale;

  • Products that have been worn, washed, altered, or damaged after delivery;

  • Products returned without their original tags where applicable;

  • Products that cannot be returned for hygiene or health protection reasons after being opened or used.

If you are unsure whether an item can be returned, please contact us before sending it back.

7. Sale Items

Unless an item is clearly marked as final sale, discounted or promotional items may be returned in accordance with the conditions of this policy.

Items marked as final sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

8. Exchanges

We do not guarantee direct exchanges.

If you would like a different size, color, or product, please contact us at info@carezzamilano.com.

Depending on the circumstances, we may provide exchange instructions or ask you to return the original item and place a new order.

Any price differences and additional shipping charges may be the responsibility of the customer.

9. Order Cancellations

You may request to cancel your order before it has been processed or shipped.

To request a cancellation, contact us as soon as possible at:

info@carezzamilano.com

Please include your full name and order number.

We cannot guarantee that a cancellation request will be completed once an order has entered processing or has been shipped.

If the order has already been shipped, you may request a return after receiving it in accordance with this policy.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, contact us immediately.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Orders that are lost, delayed, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address may not be eligible for a refund.

Additional shipping costs for resending an order may be charged to the customer.

11. Refused and Unclaimed Packages

If a package is refused, not collected, or returned to the sender, we may deduct any return shipping costs, carrier fees, customs charges, or handling expenses from the refund where permitted by law.

A refund will only be considered after the returned package has been received and inspected.

12. Lost or Delayed Orders

Delivery times are estimates and may be affected by carrier delays, weather, holidays, incorrect address information, or other circumstances beyond our control.

If tracking shows that a package has been delivered but you cannot locate it, please:

  • Check around the delivery location;

  • Ask household members or neighbors;

  • Contact the shipping carrier;

  • Allow a short additional period in case the package was marked as delivered prematurely.

You must contact us within a reasonable period if you believe your order has been lost.

We will review the tracking information and may open an investigation with the carrier.

A refund or replacement is not guaranteed until the carrier investigation has been completed.

13. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute, please contact us at info@carezzamilano.com so we have an opportunity to resolve the issue.

Filing an unjustified chargeback does not automatically cancel an order or create a right to a refund.

We reserve the right to provide order records, tracking information, delivery confirmation, customer communications, and other relevant evidence to the payment provider.

14. Refunds to the Original Payment Method

Refunds can only be issued to the original payment method used to place the order.

We cannot issue a refund to another card, bank account, or payment method.

If the original payment method is no longer active, you should contact your bank or payment provider for assistance.

15. Promotional Discounts

If a discount, bundle, or promotional offer was applied to an order, the refund amount may be adjusted to reflect the value of the promotion.

If part of a bundle or multi-item offer is returned, the remaining items may be recalculated at their regular selling price.

Any resulting difference may be deducted from the refund where permitted by law.

16. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably suspect:

  • Return fraud;

  • Abuse of this policy;

  • Repeated excessive returns;

  • False claims regarding damaged or undelivered products;

  • Product substitution;

  • Unauthorized transactions;

  • Other fraudulent activity.

We may limit or refuse future purchases from customers who abuse our return process.

17. Applicable Law

This Return & Refund Policy is governed by the laws of the State of South Dakota, United States, without regard to conflict of law principles.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable federal or state law.

18. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws.

Any updated version will be posted on our website with a revised “Last Updated” date.

The version in effect at the time of your purchase will generally apply to your order.

19. Contact Information

For questions regarding returns, refunds, damaged products, or order cancellations, please contact:

Carezza Milano
Operated by Alemxiasuias Tech LLC

2101 W 41ST ST
Sioux Falls, SD 57105
United States

Email: info@carezzamilano.com
Website: carezzamilano.com